Privacy Policy

This privacy notice is issued by Yorkshire3D Limited (“Yorkshire3D”, “we”, “us”, “our”), a company registered in England and Wales under company number 15466679. Our registered office is at 53 Woodlea Avenue, Huddersfield, West Yorkshire HD3 4EF, United Kingdom.

We are the data controller for the personal data described in this notice. Our website is https://www.yorkshire3d.co.uk. Our consumer shop is operated on a separate subdomain at https://shop.yorkshire3d.co.uk, and additional notices may apply there.

We collect the following categories of personal data:

• Enquiry data: name, business name, email address, telephone number, and the contents of any message you send through our contact or quote forms.
• Quote and order data: project specifications, delivery and invoicing addresses, purchase order references, and any technical files you upload for print-only or manufacturing work.
• Account data: where you hold an account with us, login credentials, account preferences, and your order history.
• Technical data: IP address, device type, browser, referring pages, and similar information gathered through analytics and server logs.
• Correspondence: emails, call notes, and other records of our interactions with you.

We use personal data to:

• respond to enquiries, prepare quotes, and fulfil orders;
• manage accounts, invoicing, and after-sales support;
• operate, secure, and improve our website and services;
• send service updates and, where you have opted in, occasional marketing; and
• comply with our legal, accounting, and regulatory obligations.

We do not sell personal data. We do not use it for automated decision-making or profiling that produces legal or similarly significant effects.

We rely on the following lawful bases under UK GDPR:

• Contract: where processing is necessary to provide quotes, fulfil orders, or manage your account.
• Legitimate interests: for B2B communications with prospective and existing business clients, fraud prevention, network security, and service improvement. We balance these interests against your rights.
• Consent: for optional marketing communications and for non-essential cookies, which you can withdraw at any time.
• Legal obligation: for tax, accounting, and statutory record-keeping.

We share personal data only with trusted parties who help us run our business, and only to the extent necessary. These include:

• payment processors (typically used by our shop subdomain rather than this site);
• shipping carriers and fulfilment partners;
• cloud hosting, email, and analytics providers;
• professional advisers (accountants, auditors, legal counsel); and
• public authorities, where we are legally obliged to disclose information.

We do not sell, rent, or licence personal data to third parties for their own marketing.

We retain personal data only for as long as it is needed:

• General enquiries: up to 12 months from last contact.
• Quote records: up to 6 years from the quote date, in line with UK financial record-keeping requirements.
• Order and invoicing records: at least 6 years after the end of the relevant financial year, as required by HMRC.
• Account data: for as long as your account is active, plus up to 12 months after closure.
• Marketing data: until you unsubscribe or otherwise withdraw consent.

We process and store personal data primarily within the United Kingdom and the European Economic Area. Where a supplier processes data outside the UK or EEA, for example a payment provider with US infrastructure, we rely on adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or Standard Contractual Clauses.

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• access a copy of the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request erasure of your data in certain circumstances;
• restrict or object to processing;
• request portability of data you have provided to us;
• withdraw consent at any time, where consent is the legal basis; and
• lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

To exercise any right, email us at the address below. We aim to respond within one month.

For information about how we use cookies and similar technologies, please see our Cookie Policy.

For any privacy-related question, including to exercise your rights, please email hello@yorkshire3d.co.uk. Mark your message “Data protection” so we can route it correctly.